Support >> Frequently Asked Questions - (FAQ) >> I can't login - I get an error
I can't login - I get an error
Post by Dave on Mar 11th, 2007, 05:22am
So you're received your account information that contains your username and password.
The most common problem that users get whilst trying to login is that they include a space either at the beginning or the end of the password while cutting/pasting it across.
Unless your password has a space in it, and the original ones we send out don't, then please remove any spaces from the front or rear.
Another thing to bare in mind, if you do decide to copy the username/password across, is they are case sensitive.