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 veryhotthread  Author  Topic: Full-screen popups on mobile devices  (Read 1270 times)
banksian733
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xx Full-screen popups on mobile devices
« Thread started on: Mar 16th, 2017, 3:35pm »

I have a couple members on my forum who have been experiencing annoying full-screen popups when browsing the forums when using a mobile device. It is next to impossible to get rid of the popup ad and read threads on the forum. Is there a way to change the type of ads that are use on the forums and run banner ads without popups when the forums are in mobile view? I've had a lot of complaints about this issue from members on the forum.

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xx Re: Full-screen popups on mobile devices
« Reply #1 on: Mar 16th, 2017, 3:46pm »

As far as I am aware, there should be no ads showing on the message boards when viewing on a mobile device. Again, as far as I am aware, none of our ads cause pop ups.

Have they checked their phones for spyware that could be causing this issue?
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xx Re: Full-screen popups on mobile devices
« Reply #2 on: Mar 16th, 2017, 3:59pm »

It's been happening with iPads with no spyware on it. It's a dropdown ad. I'm sending a request to forum members to get a screenshot of the ad and how it looks like.



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xx Re: Full-screen popups on mobile devices
« Reply #3 on: Mar 16th, 2017, 5:13pm »

Thank you - and if you could also include the device it was taken from please..
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xx Re: Full-screen popups on mobile devices
« Reply #4 on: Mar 17th, 2017, 2:12pm »

on Mar 16th, 2017, 5:13pm, Dave wrote:
Thank you - and if you could also include the device it was taken from please..


Dave:
I posted this up on the forum, but here's a screenshot from one of the members of the board:

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The device used is a first generation iPad with Safari as the webbrowser. The ads also sometimes pop up in the text box used to type a response to posts and makes typing difficult.

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xx Re: Full-screen popups on mobile devices
« Reply #5 on: Mar 18th, 2017, 01:17am »

I updated our useragent list with first generation ipad specific strings. Can you check back with your member to see if this remedied the problem?
« Last Edit: Mar 18th, 2017, 01:17am by Dalton » User IP Logged

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xx Re: Full-screen popups on mobile devices
« Reply #6 on: Mar 18th, 2017, 11:07am »

on Mar 18th, 2017, 01:17am, Dalton wrote:
I updated our useragent list with first generation ipad specific strings. Can you check back with your member to see if this remedied the problem?


I will check with them and see if the problem has been resolved. Thank you so much! smiley

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xx Re: Full-screen popups on mobile devices
« Reply #7 on: Mar 18th, 2017, 4:08pm »

Still doesn't work, getting the same type of ads:
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xx Re: Full-screen popups on mobile devices
« Reply #8 on: Mar 19th, 2017, 02:42am »

Can you ask them to go to http://www.conforums.com/browser.cgi and post back the screen output please?
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xx Re: Full-screen popups on mobile devices
« Reply #9 on: Mar 19th, 2017, 9:54pm »

on Mar 19th, 2017, 02:42am, Dave wrote:
Can you ask them to go to http://www.conforums.com/browser.cgi and post back the screen output please?

Definitely will. smiley

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xx Re: Full-screen popups on mobile devices
« Reply #10 on: Jul 3rd, 2017, 03:52am »

Our members and even myself are getting full screen ads that prevent them accessing or interacting with the forum.

They are forum specific, they appear only on Liberty BASIC forum not Just BASIC. They only happen if you are logged in. viewing as a guest is ok.

They are specific to Safari and iPhone/iPad they don't appear on a PC.

Clearing the browser history and other advice from Apple has no effect. The pop up takes two or three seconds to appear.

Images are available on this link.

http://libertybasic.conforums.com/index.cgi?board=suggestions&action=display&num=1499031046&start=

Any tips?

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xx Re: Full-screen popups on mobile devices
« Reply #11 on: Jul 3rd, 2017, 2:42pm »

Rod, can you go to the link I posted in my previous post and post/PM the output?
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xx Re: Full-screen popups on mobile devices
« Reply #12 on: Jul 4th, 2017, 03:26am »

That link does not work for me I just get a line of text at the top of the browser.

I am pretty sure I was seeing the ads then this screen pops up and takes control, it won't close or move, any interaction takes you to a site but I never allowed that. It is an image of another iPad, the icons at the top of the image do not relate to my iPad.

It was happening on my iPad and iPhone . I even loaded a content manager app but it made no difference. It was very specific to Conforums, Liberty BASIC and Logged in.

It has stopped now. Perhaps it was happening during the change of month period. Our Admin have adopted a strategy of allowing a few days ads before applying ad free credits. Is there any way to prepay or not waste a credit for the last few days of the month?


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« Last Edit: Jul 4th, 2017, 07:26am by Dave » User IP Logged

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xx Re: Full-screen popups on mobile devices
« Reply #13 on: Jul 4th, 2017, 2:16pm »

The line of text is what we are looking for. Could you open that link on the device that is having the issue and post the output here.

That page detects the user agent of your browser, and renders it. That output will allow us to alter how the ads are displayed to that device/browser combo
« Last Edit: Jul 4th, 2017, 2:18pm by Dalton » User IP Logged

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xx Re: Full-screen popups on mobile devices
« Reply #14 on: Jul 4th, 2017, 2:44pm »

OK, you are talking to a Neanderthal. I open that link in which browser? I copy the text and post it where? You guys are needing to simplify.
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