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 thread  Author  Topic: Full-screen popups on mobile devices  (Read 154 times)
banksian733
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xx Full-screen popups on mobile devices
« Thread started on: Mar 16th, 2017, 3:35pm »

I have a couple members on my forum who have been experiencing annoying full-screen popups when browsing the forums when using a mobile device. It is next to impossible to get rid of the popup ad and read threads on the forum. Is there a way to change the type of ads that are use on the forums and run banner ads without popups when the forums are in mobile view? I've had a lot of complaints about this issue from members on the forum.

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xx Re: Full-screen popups on mobile devices
« Reply #1 on: Mar 16th, 2017, 3:46pm »

As far as I am aware, there should be no ads showing on the message boards when viewing on a mobile device. Again, as far as I am aware, none of our ads cause pop ups.

Have they checked their phones for spyware that could be causing this issue?
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xx Re: Full-screen popups on mobile devices
« Reply #2 on: Mar 16th, 2017, 3:59pm »

It's been happening with iPads with no spyware on it. It's a dropdown ad. I'm sending a request to forum members to get a screenshot of the ad and how it looks like.



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xx Re: Full-screen popups on mobile devices
« Reply #3 on: Mar 16th, 2017, 5:13pm »

Thank you - and if you could also include the device it was taken from please..
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xx Re: Full-screen popups on mobile devices
« Reply #4 on: Mar 17th, 2017, 2:12pm »

on Mar 16th, 2017, 5:13pm, Dave wrote:
Thank you - and if you could also include the device it was taken from please..


Dave:
I posted this up on the forum, but here's a screenshot from one of the members of the board:

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The device used is a first generation iPad with Safari as the webbrowser. The ads also sometimes pop up in the text box used to type a response to posts and makes typing difficult.

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xx Re: Full-screen popups on mobile devices
« Reply #5 on: Mar 18th, 2017, 01:17am »

I updated our useragent list with first generation ipad specific strings. Can you check back with your member to see if this remedied the problem?
« Last Edit: Mar 18th, 2017, 01:17am by Dalton » User IP Logged

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xx Re: Full-screen popups on mobile devices
« Reply #6 on: Mar 18th, 2017, 11:07am »

on Mar 18th, 2017, 01:17am, Dalton wrote:
I updated our useragent list with first generation ipad specific strings. Can you check back with your member to see if this remedied the problem?


I will check with them and see if the problem has been resolved. Thank you so much! smiley

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xx Re: Full-screen popups on mobile devices
« Reply #7 on: Mar 18th, 2017, 4:08pm »

Still doesn't work, getting the same type of ads:
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xx Re: Full-screen popups on mobile devices
« Reply #8 on: Mar 19th, 2017, 02:42am »

Can you ask them to go to http://www.conforums.com/browser.cgi and post back the screen output please?
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xx Re: Full-screen popups on mobile devices
« Reply #9 on: Mar 19th, 2017, 9:54pm »

on Mar 19th, 2017, 02:42am, Dave wrote:
Can you ask them to go to http://www.conforums.com/browser.cgi and post back the screen output please?

Definitely will. smiley

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